Customer Notice Regarding Pricing
(Price Range and Bench Rate)
Dear Customer,
We would like to inform you about how our pricing works for the services and repairs we offer. It is important to understand that our prices are based on a price range and a bench rate to ensure fair and transparent pricing for all our customers.
Price Range: Our prices for services and repairs are typically presented in the form of a price range. This price range accounts for the variability in costs associated with each repair or service, depending on the complexity of the work, materials used, and the time required to perform the work. This provides you with an idea of the minimum and maximum cost you can expect to pay for a specific service or repair.
Bench Rate: Our prices are also subject to a bench rate. This hourly rate covers the labor costs associated with services and repairs performed at the shop. The time spent on each service or repair will depend on the complexity of the work and the expertise required to carry it out.
Cost Estimate: Before performing any service or repair, we will provide you with an estimate of the cost of the work. Please note that this estimate is based on our experience and knowledge of similar work done in the past, but it is not a fixed quote. The actual cost of the service or repair may vary depending on hidden issues, actual work performed, and time spent in the workshop.
Price Adjustments: In the event that the total cost of services or repairs exceeds the initial estimate by 25% or more, we will make every effort to contact you to discuss the situation and obtain your authorization to proceed or stop the work. If we cannot reach you, we will halt work until contact has been established.
We strive to offer a comprehensive range of services and repairs to cater to the diverse needs of our customers. However, please note that not all of our services and repairs are listed on our website. This is due to the wide variety of instruments, unique issues, and customization options we encounter on a daily basis. We believe that each instrument and customer's needs are unique, and we pride ourselves on our ability to provide tailored solutions to meet those needs. If you require a service or repair that is not listed on our website, we encourage you to contact us directly to discuss your specific requirements. We’re always ready to assist you and offer guidance on the best course of action for your instrument.
We hope this information helps you better understand our pricing structure and ensures you receive quality service at a fair price. If you have any questions or concerns about our pricing, please do not hesitate to contact us.
Sincerely,
Belforti Instruments